Software platforms owned by Inteliglobe for the operation of Network Operation Centers (NOC)and Service Tables (Service Desk). Our systems can be used as tools in any company that wants toview and / or manage all its IT services (links, equipment, systems) in a single point, with a single tool.
Software platforms, property of Inteliglobe, for the operation of Call Center OperationCenters, Network Operation Centers (NOC) and Service Tables (Service Desk).
Our systems can be utilized as a tool in any company that wants to view and/or manage all of its ITservices (links, equipment, systems) at a single point, with a single tool.
Advantages of our systems:
Simplicity of adoption.
From the smallest companies to large corporations, since only the functions required by eachClient are enabled.
Transaction Capacity and Robustness.
They are designed to withstand high volumes of traffic and users.
Our platforms can be used independently or be integrated into the ecosystem of Systems used bythe Client, since their design contemplates standard technology and the best practices of the Industry.
Our platforms enable our Clients to use cutting-edge technology for automatic improvement intheir operation, but most importantly, to give them visibility of their own information and mainindicators.
Comprehensive Solution for Monitoring Electronic Communication Media (Radio and TV). Thesolution contemplates the entire process from Media Capture, Methodological Analysis, ReportGeneration and Witnesses (audio and video clips).
The platform allows monitoring of news and advertising spots.
The Client can consult the daily reports in a web interface accessible from a PC and mobile devices(electronic tablets, cell phones). The system can measure the impact on social networks. Thesolution is available and can operate in pre-campaign and election campaign periods.
A platform that provides comprehensive functionality for Call Centers, Contact Centers, HelpDesks, Citizen Attention Centers, Network Operation Centers (NOC), etc. The platform allows youto receive incidents or requests for service or information, from various sources such as: phonecalls, emails, social networks, chat, SMS or notifications from device monitoring platforms. Onceincidents are registered, the platform has Service Desk functionalities for monitoring andmanaging events in accordance with best practices. It presents the information on a dashboardwith the relevant indicators for each Client.
A powerful tool that allows data extraction from a variety of sources (equipment, mobile devices,cloud platforms, web pages, databases), for its consolidation and analysis.
This tool not only allows the traditional monitoring of infrastructure and communication links,but also allows the generation of specific rules for each Client.
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