In Alliance with leading consulting companies worldwide, as well as with certifying entities, Inteliglobe offers consulting services in:
- Training and implementation of IT Service Desks.
Internationally recognized certifications for both the staff and the Service Desk organization.
We provide the ability to create or substantially improve a Call Center or Service Desk area in ashort period. Process implementation, training of existing personnel or immediate integration oftrained personnel.
- Business Agility Service
The objective is to implement the capacities in the organization required to face the changes thatthe environment requires to stay, compete and grow. The service is provided through coacheswho will provide the knowledge, methodology and will accompany the organization in theimplementation of this model of operational management successfully tested worldwide.
- Business Continuity Management (BCM)
Service focused on supporting organizations in the design and implementation of a plan based onbest practices that allows them to have the ability to react to eventualities that may put businessoperations at risk. The processes cover both the disaster recovery plan (DRP), aimed at theprevention and solution of events of a technological nature, and the prevention and solution ofevents that may jeopardize the operation of the organization's core business.
Implementation of the Service Desk of our Clients
Inteliglobe provides support to its own Clients through a specialized Service Desk that includesIncident monitoring, registration and management.
Likewise, it offers the implementation service of the Table for third parties. Aware that our Clientsin turn offer an energy supply service, Inteliglobe offers the implementation of its own ServiceDesk to receive, attend and manage incidents and requests for information from its own Clients.
Through an alliance with the Service Desk Insitute (SDI), an international service desk training andcertification entity, we offer a comprehensive solution for the implementation of a Service Desk orthe alignment of the existing Service Desk with the International Frameworks and operation underthe Best Practices.
Service Desk Certification
The Certification is both at the level of the personnel and the operational processes of the Service Desk..
The SDI Certification is based on the EFQM model (European Foundation for Quality Management)and provides a clear and measurable set of benchmarks for the operation of your Service Desk,many of which are not included in ITIL, ISO / IEC 20000 or COPC..
Inteliglobe, through its alliance with the SDI (Service Desk Institute), offers the following bestpractices for Service Desk and IT courses:
Inteliglobe provides the Enterprise Agility service in Mexico. The service is aimed at ensuringorganizations the successful implementation of their high impact projects; projects on which thegrowth of the company depends and that imply the implementation of important changes in theorganization.
Through the Agile Processes implementation service, the Client is provided with the tools so thatthe organization itself develops the necessary competencies to respond to said changes in a fast,accurate and permanent way, thereby achieving the internal transformation that can ensure itspermanence. , development and growth at the required rate..
The service is provided through a group of expert professionals 'agile coaches' who willaccompany and guide the organization during the transformation process.
Capacity and Experience
The key to success and the main “differentiator” in this type of service is the experience andprofessionalism of the coaches. Our consultants have participated in some of the most importanttransformation projects in Latin America and Europe.
Telefono: (5255) - 55468815
Paseo de la Reforma 180, piso 14
Col. Juárez, Del. Cuauhtémoc
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